Context

At  the  ‘Handwashing  Innovation   Sprint  Event’  in  London,  I  joined  an  expert  panel  to  tackle  a  social  innovation  challenge:  infectious  diseases  due  to  a   lack  of  handwashing  cause  40%  of  deaths  that  occur  in  humanitarian  crises.   I  helped  the   teams  to enhance  their  ideas  sharing  Service  Design  tools  to  identify  pain-­‐points  in  their   product  design  journey.

Design Challenge

To improve the innovation process for the eight teams to tackle the hand-washing in humanitarian emergency settings, to share human-centered design tools and methods to create innovative and results-oriented solution.

My role

As  I  joined  the   Innovators  panel  as  a  Design  Thinker  facilitator,  my  guidance  helped  the  teams  to  enhance   their  ideas  sharing  Service  Design  tools  to  identify  pain-­‐points  in  their  product  design   journey. I  facilitated the product design process in three different teams of four people in the two day-session. Identified the team’s challenges to determine the design brief, key supporters and obstacles. I engaged each individual in a collaborative process to build up the right steps for the final proposal.